Returns & Exchanges
At Plateful, we want you to love every piece you bring to your table. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unused items in their original packaging.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Pack with Care
Securely package your items in their original wrap and box to prevent breakage during transit, ensuring the Return Authorization number is clearly visible.
Ship It Back
Affix the prepaid shipping label provided in your email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing